A mediator is an independent third party called in to help resolve conflict in a building dispute. Mediation can be either evaluative or facilitative.
An evaluation invites the mediator to give their view of the likely outcome if the case ends up before the courts.
A facilitative mediator helps the disputing parties identify and define the issues as part of moving towards a resolution.
Mediation can result in a legally binding new written contract, but the parties are not obliged to agree to this. Mediation is usually quick, more amicable and can save money on legal fees.