The primary impact on you is to reduce the time and friction that it takes for you to instruct us. Use of this system enables us most often to verify your identity quickly and efficiently, meaning we can also start working on your matter immediately.
Electronic search processes and systems, including those we use, leave an electronic ‘footprint’ each time a search is conducted. Footprints detail the date, time and reason for a search. Searches for the purpose of verifying identity are often referred to as ‘soft’ searches. There are other types of electronic search footprints that are often recorded, such as when an application is submitted for lending. Some lenders refer to these as ‘hard’ searches. Both soft and hard search data is used in credit scoring systems. The timing of soft and hard searches, especially where there are lots of one or both search types in a short period of time, can have a detrimental impact on a consumer’s ability to obtain credit. We do not believe soft searches such as those we run have any impact in isolation however if you have any queries regarding this you should first confirm this with any applicable potential lenders or brokers. We cannot act or accept an instruction without verifying identity and we reserve the right to decline to act where an individual or company will not, or cannot, be verified electronically via our systems and processes.