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Letting Agent Fees Ban – But Not Yet

The Consumer Rights Act 2015 requires all letting agents to advertise their fees and charges publicly, transparently and visibly. A recent case involving Foxtons and London Borough of Camden last month resulted in Foxtons being fined £12,000 (£3,000 per offence including one offence regarding their website).

In the Autumn Statement today the government have announced plans to introduce an outright ban on letting agents charging tenants upfront fees.

Obviously a few legal questions arise:

When will the ban apply from?

This hasn’t been clearly stated. Although press reports suggest clarity and certainty the statement itself (see copy here) only confirms that the next step is that the Department for Communities and Local Government will consult on bringing forward legislation. Until that happens it is business as usual.

And the current position?

In the meantime the Consumer Rights Act 2015 requirements continue to be good law. The financial penalty for failing to clearly define and publicise what fees are to be paid and for what service to be provided is £5,000 per notice. Failure can also result in a prosecution.

Do I need to refund fees paid?

No. We have not yet had sight of the legislation at this stage and the budget statement itself is vague. In our view it is extremely unlikely that any change will be retrospective, i.e. if a tenant has agreed a tenancy in principle, paid fees, and the tenancy has commenced, the fee will not be refundable. That is likely to remain the case until the law changes, and the law did not actually change today- this was an announcement confirming that it probably will be changing.

Many letting agents are paid by landlords for their services as an agreed percentage of the rent. If letting agents are considering passing on any additional fees or charges to landlords as a result of the upcoming changes then it should be expressly agreed in writing and/or in accordance with the existing contract, if there is one. Without express terms in writing it will be difficult for agents to recover additional costs from their landlord clients.


  • Letting agents should ensure all fees and charges are clearly publicised so they don’t fall foul of Consumer Rights Act 2015;
  • Letting agents should prepare to cease charging any fees to tenants in order to avoid committing an offence;
  • Landlords and letting agents should ensure they only act in accordance with their existing contract terms and/or agree new terms in writing.

Alex Cook is a Director at Helix. Alex initially trained academically as an unregistered barrister and was a Partner and Head of Civil Litigation at a large firm based in the South East before joining Helix Law. As well as focussing on expanding Helix, Alex specialises in commercial and property related litigation and he has acted for a broad range of clients including offshore property investment funds, small businesses and individual property owners.

Helix work with our clients to understand their business and the challenges faced. From partnership disputes to unpaid invoices to problem employees we have it covered. We work to help reduce the risk to your business when challenges inevitably arise. It’s why at Helix you’ll hear us say that we enjoy working together, with you. It’s what we’re all about.

This article is written to raise awareness of the issues it discusses and it may not be updated after it is first written, even if the law changes. It is not intended to be legal advice and cannot be relied on as such. Helix Law is not responsible or liable for any action taken or not taken as a result of  this article. If you think the matters set out affect you and you wish to apply them to your particular circumstances then we are happy to give you free initial telephone advice. 

Contact Helix Law on 01273 761 990 or email: [email protected]